What our Customers say...
In less than 2 years I had a second raw sewage flood in my house. SERVPRO responded promptly and came to help. The first time they came before I could even get a claim number from Homeowners Insurance and cleaned up a truly disgusting mess that left almost $20K of damage. They were compassionate and worked with me to resolve all the associated issues that arose from tearing out walls, including finding asbestos!! Making a long accolade short, OMAR and MATT came out the second time and knew just what to do. The mess is cleaned up, and now the rebuild can begin. Thank you SERVPRO. You made this awful experience easy and comforting.
We wanted to personally thank SERVPRO for all of their help. We wanted to mention that we appreciate Karina Severance and the friendly staff that helped with the drying and the demo. They all were so patient, hard working and understanding. We couldn't be happier with everything and SERVPRO will be our first call. Sending out a big Thank you to you guys!!
Nobody wants to deal with any kind of disaster scenario. But if you need to, you simply need to work with this company. I came home to a burst pipe that had run for 7-9 hours. Thankfully, my neighbor had SERVPRO's phone number, and I was amazed. They showed up in less than two hours and were there till about 1 in the morning. Over the next couple of weeks, they were at my house almost daily, drying out the house, packing me up (yes, they do that too!) dealing with various flood/water issues with me and my insurance company and keeping me in the loop. From Casey to CJ (sorry about your Steelers) to the rest of the staff they were great. Even when I had a couple of minor issues they addressed them professionally and promptly. If they were a football team, I'd buy a jersey:) Michael W
Our home was a disaster after the fire we had. SERVPRO was very professional and made everything so much easier. Thank you!
My experience with SERVPRO has been fantastic. They did an incredible job. The work was done quickly, efficiently and they worked with us and around our schedule. I could not have asked for anything more. I would highly recommend them and their work.
SERVPRO saved my house from a big water damage nightmare. They worked with my insurance to help handle my claim professionally and quickly. I didn't have to worry about any additional stress. Thank you SERVPRO. C.S.
- I had the most professional exceptional experience with SERVPRO. It was the second time I had to use them over the years. They came in, quickly gave us the estimate which was very fair, connected with my insurance and got the work done immediately. Omar was the guy who ran the job and he was so trustworthy and kind. They left ZERO mess! I highly recommend them!
7 months ago I was lucky enough to find Brandon (and all - including and especially Casey) in an emergency on a first call - hope these people work out - no time to think it through - scenario. Could not have been luckier. Everything handled smoothly, professionally, reasonably. They instantly became my go-to for all like / similar catastrophes. Working in apartment industry - sensitive clients - response time, communication, and professionalism is key to mitigating everyone’s frustrations. Thank you Brandon! Thank you Casey!
2 years ago-
SERVPRO and Omar are very hard working, dilligent, and very professional! K.C.
Dear SERVPRO, I am writing this letter to thank you for all of your hard work and dedication to getting our house back after the fire. We really don't know what we would have done without you. Kind Regards, JC
I wanted to thank SERVPRO and Brandon personally for taking the time to walk us through every step of the work to be done. Such great work and they really care about what they do.
SERVPRO has been around a long time. I used you in 1998 and you did great then too. Hopefully I won't need you again but thank you. The Arruis
It is great to be able to rely on a company, SERVPRO was clear and flexible. We really appreciate it. Thank you!
I called and SERVPRO made me feel comfortable right away. They really did a great job.
Having help so close is great. SERVPRO was at my house in 22 minutes!
SERVPRO of Reseda cares about the property owner. I have experienced multiple instances of water damage in the past few years (which is miserable) but SERVPRO has made the nightmare bearable because of their service.
I've heard horror stories about restoration folks... but they certainly don't apply to this SERVPRO team! They showed me readings all over the place to make sure dehumidifiers, etc. were appropriately placed. They comforted me and walked me through a strategy to fix what happened. And it went flawlessly as planned. They came in, hooked up and left their equipment and removed it within but a few day's time! I thought it was going to be much more intensive.
I hope I never have to hire them again, but I'd be thrilled to recommend them to anyone.
This particular franchise of SERVPRO is so professional yet they are relatable as well. I had a flooding emergency that from the first call they were compassionate, informative and dependable. It is in the times of emergency you need someone to help keep you calm and follow up with the same care and concern. They treated me like I mattered. Companies that value people should be rewarded and I have never had this good of an experience with any company where customer service matters.
Thank you SERVPRO . You really made a difference The fact that they can work anywhere means all of you should call this franchise if you have an emergency.
I hope nothing bad happens that would require that you have to use SERVPRO but if something does happen SERVPRO is the real deal. Throughout my family's recovery from a fire, they have been the best and most professional people to work with. Jenny and the rest of the SERVPRO Team have gone above and beyond with communication throughout the process and have done everything with kindness and an amazing attitude. I'm so thankful for all they have done for us. I wouldn't hesitate to contact them if anything like this ever happens again.
My mom recently had a hot water pipe burst under her office building. The damage was extensive, and SERVPRO of Tarzana did a wonderful job of getting her property back to normal after it tested positively for mold. They kept us informed at each step, and were professional and considerate. Thank you SERVPRO!
We had a major fire in our condominium complex that destroyed 8 units. SERVPRO was contacted and they were promptly on the job. Their staff is very professional and were readily available to meet the needs of the residents who were affected. From the beginning they made the clean up process effortless. I would highly recommend this service for any damage restoration needs.
I have used SERVPRO twice and they are the best. The are professional and dedicated. To experience water damage and fire damage at the same time is traumatic. Brandon and his staff relieved my worries with empathy and kindness. I would recommend their franchise to anyone!
It can be super stressful when you have an emergency. I for one was quite panicked. SERVPRO came in the middle of the night and stayed until everything was taken care of. They went above and beyond what I would have expected. If you ever have a flood, fire or mold, I suggest you call Brandon and his SERVPRO staff. You will not regret it.
Athena called our firm to market SERVPRO. She was knowledgeable, and informative, and provided a good overview of services provided. We decided to go with SERVPRO when the flood happened, Thank you for your help.
Brandon, Casey, and the entire SERVPRO team we are truly grateful for the work you did on our previous home. Thank you for helping us during our very difficult and stressful situation.
We could not have done it without your expertise, guidance, and hard work.
You guys rock !
Jason and Molly J
All my work was complete and it was time to have SERVPRO back to unpack all my boxes and furniture.
Im so pleased they sent Tim to unpack my furniture and boxes. He was their top person who exceeded my expectation when they came out 4 months ago.
Tim one again, work extremely hard, unpacked everything and made sure my furniture was put back exactly the way I wanted it.
Thanks Tim, you're exceptional!
Absolutely wonderful. The best ever! I had a flood. They came over immediately, made a diagnosis, and began treatment immediately. Everything happened so fast that there was no major damage. It was difficult for me to find times to meet them and they always accommodated my schedule. Their service and ability and accommodation in customer service and just everything is unbelievably amazing! Extraordinary! If you're ever unfortunate enough to have the need for them, hire them! I wish there were more superlatives!
Nothing but good things to say about SERVPRO. It can be super stressful when you have an emergency. I for one was quite panicked. SERVPRO came in the middle of the night and stayed until everything was taken care of even in the storm. They went above and beyond what I would have expected. If you ever have a flood, fire or mold, I suggest you call Brandon and his SERVPRO staff. You will not regret it
We were VERY pleased with the results! Alfredo, the Crew Chief, and his crew were easy to work with, patient and answered our many questions quickly and courteously. Their work was outstanding! With confidence you can recommend other claimants to this excellent contractor.
Thank you guys for doing an awesome job for our business!!
I’m writing to recommend SERVPRO services. I had a very unfortunate situation in which we had a house fire. From day one, they had my interest at the forefront. They had it boarded up and within a short time we had the reconstruction completely planned and coordinated with my insurance company. The assigned project manager always kept informed and provided options as it progressed. I can tell you that they went above and beyond to make sure that it was done right. You hear of so many bad situations in this world. I recommend going with SERVPRO because they have been in business for a long time and have the backing to get things done. They made it this terrible situation so much less stressful. I was able to concentrate on my family and work without worrying about this project.
I moved into my apartment on January 9th and on January 24th we had a fire which made our place completely unihabitable. I have never been in this situation before so I had no idea what to do. I called SERVPRO and Brandon was so kind and understanding and answered all of my questions on the phone. He met with me the very next day and was able to schedule me a couple of hours later due to the emergency like state of needing to get out of the apartment. The crew worked for hours cleaning and packing my stuff and taking inventory of everything, making it one less headache for me to deal with. They were nice and polite and did an amazing job with everything! Brandon and his crew are genuinely kind people and I am so grateful for their help during this tragic time in my life. I highly recommend them to anyone going through a disaster in their home...they will help you and take care of you, so you can take care of the other millions of things you need to do!. Thank you ServoPro!
Nobody expected such big storms this year but SERVPRO of Tarzana was at my house in less than an hour and took care of my water damage so that I didn't have to worry. I am thankful that SERVPRO was there for me. Great Job Guys!
We want to thank everyone who has helped out during this unforeseen and unfortunate flood that we had at our business. Want to give a special shout out to Effrain at SERVPRO Tarzana who worked non stop (even on his days off) to bring his part to fruition. We plan on reopening partially on Thursday and building from there. Much Thanks.
From the moment Brandon and his staff arrived until the end of the services performed everything was 100 percent. Brandon is a true professional, and a credit to your organization. His attention to detail, and his concern for our well being is extraordinary.
Great service!!! So much rain came in that we really didn't know what to do. We would refer to anyone and everyone. SERVPRO of Tarzana was beyond wonderful and helpful to our family. He made a difficult situation much easier.
Thanks to the entire SERVPRO of Tarzana/Reseda team, we had less stress in a time of discomfort. Alfredo was excellent, and couldn't have done a better job. I'm glad I let you do the job, and not your competitor. Excellent service, excellent communication, and they made our life easier.
SERVPRO of Woodland Hills, Tarzana, and Reseda is exceptional. Owner Brandon Hedding together with his excellent team, solved our water damage and reconstruction problems quickly, and professionally. Johnny, Henry, and their colleagues are highly skilled craftsmen who take great pride in their work. They listen carefully and work well together. They could not have done a better job.
Keep doing what you're doing. Top to bottom, the service was great. Casey McGowen was amazingly thoughtful, and thorough, going above and beyond. David and Alfredo were also just terrific. I feel very lucky to have had them.
The men who did the work were great, efficient, informative, and great in completing the job. Thank you to Efrain and JC.
JC and Efrain-Great Job and Very Fast!
Wow! Loved all the men that worked on my home!!! They were always reassuring that everything was going to be just fine. They always settled my nerves!! You have the best staff ever!! Hard workers on hand day and night. Thank you all for a wonderful job!!
Keep the great hard workers you have. Smart men!
Enjoyed having SERVPRO in my home fantastic company.
Thank you, Helen Westfall
Your team did an excellent job! Very professional, and concise.
Thank you, Susan Pascal
A lovely group thank you.
All four of these ladies were so nice, and helpful. They made this experience less painful for me. Thank you Brandon they were great, they worked so hard.
Thank you, Tamara Maurer
I love all your staff great people to work with very organized, and supervisor is on top of everything very good job.
Thank you, Darlene Ibarra
The toughest task was today. I never seen such hard working people, and Angela, and her crew was on top of all my needs.
Sincerely, Shlomo Eplboim
Initial contact, and work is terrific, greatly appreciated. Employees Clark, Efrain, and Juan Carlos were polite, and efficient. I believe them to be excellent representatives of your company.
Sincerely, Alan Spitz
Very quick, very respectful, nice job.
Sincerely, Willa Walker